Refund Policy

At Zaharie & Co., each piece is carefully sourced, crafted, or customized for our clients — especially with our custom-made, limited-edition, or aftermarket products. Because of this, **all sales are final**.

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 🔄 Returns & Refunds

We do **not offer returns, refunds, or exchanges** under any circumstance, except in the rare case of an order arriving:

- Damaged during transit
- Incomplete (missing items)
- Not matching the product ordered

To qualify for review, you must contact us **within 24 hours** of receiving your package and provide:

- Clear unboxing video (from unopened to opened)  
- Photos of the issue  
- Order confirmation number

Without a full unboxing video, claims **cannot** be verified or approved.

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⚒️ Custom & Made-to-Order Items

Custom pieces (including bustdowns, personalized jewelry, or any modified watch or chain) are **non-refundable** and **cannot be cancelled** once production begins.

Every custom order is handcrafted to your exact specs — so please confirm all details before payment. Production time varies depending on design, materials, and current volume.

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 💎 Authenticity & Materials

All materials used (including VVS Moissanite, BU Diamonds, CE Diamonds, Natural Stones, gold plating, and authentic brand watches like Rolex or G-Shock) are listed clearly on product pages.

We stand behind every piece we sell, but cannot accept returns due to subjective factors like weight, size, or style preferences.

If you have questions about materials or quality before purchasing, feel free to contact us.

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 🚚 Lost or Delayed Packages

If your shipment is delayed or lost by the courier, we will assist in filing a claim with the carrier. However, Zaharie & Co. is not responsible for:

- Incorrect shipping addresses provided by the customer  
- Packages marked "delivered" by the courier  
- Customs or regional delays outside our control

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 🛠️ Repairs or Adjustments

If your item arrives with a minor issue (e.g., loose stones, small defects), contact us. We may offer a **repair or partial compensation**, depending on the situation.

We want every customer to be proud of their piece.

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📞 Need Help?

We take your trust seriously.  
For any order-related concerns, WhatsApp us directly with your order number and the issue.

We're here to help — but due to the luxury and custom nature of our work, strict refund policies are in place to protect both you and our craftsmen.

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Thank you for choosing Zaharie & Co.